Quote

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Factors
Serve
Foundation
Positive
Attitude
Ability
Life
Determining
Factor

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Don't dwell on the problem concentrate on the solution.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Quality performance starts with a positive attitude.
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Make everyday as productive as the day before you go on vacation.
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I put myself in front of people who can say yes to me, and I deliver value first.
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If you're not convinced, how can you convince others?
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Memorable customer service can only take place in a human-to-human situation.
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Value the relationship more than making your quota.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Create a story of WOW that will be retold.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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The deeper your belief, the deeper your pockets.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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