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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Attitude
Ability
Life
Determining
Factor
Factors
Serve
Foundation
Positive

More quotes by Jeffrey Gitomer

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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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You can't be a winner if you're a whiner...wiener.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Use your CRM to retain customers.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Great people have great values and great ethics.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
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I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
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Trust is not a request, Trust is earned.
Jeffrey Gitomer
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Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
Jeffrey Gitomer
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer