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Satisfied customers are apathetic. Loyal customers will be your advocate.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Satisfied
Apathetic
Advocate
Loyal
Customers

More quotes by Jeffrey Gitomer

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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Your character holds the key to your trustworthiness.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Quality performance starts with a positive attitude.
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Differentiate with value or die with price.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Sell yourself before you try to sell your company or your product.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Trust is even more important than love.
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People will try to rain on your parade because they have no parade of their own.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Positive mental attitude is determined by you. Not others.
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Create a story of WOW that will be retold.
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