Quote

Satisfied customers are apathetic. Loyal customers will be your advocate.

Jeffrey Gitomer

Change background

T
T
T

Change font

TAGS & TOPICS

Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Apathetic
Advocate
Loyal
Customers
Satisfied

More quotes by Jeffrey Gitomer

Image
Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
Image
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
Image
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
Image
Take action every day - some small dose at a time.
Jeffrey Gitomer
Image
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
Image
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
Image
Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
Image
Positive mental attitude is determined by you. Not others.
Jeffrey Gitomer
Image
Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
Jeffrey Gitomer
Image
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
Image
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
Image
Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
Image
Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
Image
Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
Jeffrey Gitomer
Image
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
Jeffrey Gitomer
Image
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
Image
Next time someone tells you 'never,' remember that means 'not for at least one hour.'
Jeffrey Gitomer
Image
Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer
Image
Trust is not spoken, Trust is a feeling.
Jeffrey Gitomer
Image
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Jeffrey Gitomer