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Satisfied customers are apathetic. Loyal customers will be your advocate.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Apathetic
Advocate
Loyal
Customers
Satisfied

More quotes by Jeffrey Gitomer

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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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The deeper your belief, the deeper your pockets.
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Differentiate with value or die with price.
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Sell yourself before you try to sell your company or your product.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Go to humorous events at comedy clubs and watch laughable movies.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Positive mental attitude is determined by you. Not others.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Quality performance starts with a positive attitude.
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Your character holds the key to your trustworthiness.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Trust is not a request, Trust is earned.
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Don't dwell on the problem concentrate on the solution.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer