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Satisfied customers are apathetic. Loyal customers will be your advocate.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Satisfied
Apathetic
Advocate
Loyal
Customers

More quotes by Jeffrey Gitomer

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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Don't dwell on the problem concentrate on the solution.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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The biggest mistake businesses make is advertising before they have become well known.
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You can't be a winner if you're a whiner...wiener.
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I put myself in front of people who can say yes to me, and I deliver value first.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Make everyday as productive as the day before you go on vacation.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Positive mental attitude is determined by you. Not others.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Quality performance starts with a positive attitude.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Your character holds the key to your trustworthiness.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer