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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Values
Loyalty
Business
Ease
Feelings
Customers
Good
Fairs
Responsiveness
Fair
Friendliness
Value
Interact
Feeling
Earned
Call
Visit
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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If you want to be the best salesperson, first you must be the best person.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Failure is not about insecurity. It's about lack of execution.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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If you're not convinced, how can you convince others?
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Trust is not a request, Trust is earned.
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Your character holds the key to your trustworthiness.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Master the web and you will master your universe - and your (on-line) bank account.
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Don't dwell on the problem concentrate on the solution.
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Trust is even more important than love.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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