Quote

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Value
Interact
Feeling
Earned
Call
Visit
Values
Loyalty
Business
Ease
Feelings
Customers
Good
Fairs
Responsiveness
Fair
Friendliness

More quotes by Jeffrey Gitomer

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Your character holds the key to your trustworthiness.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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If you're not convinced, how can you convince others?
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Memorable customer service can only take place in a human-to-human situation.
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I put myself in front of people who can say yes to me, and I deliver value first.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Don't dwell on the problem concentrate on the solution.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Go to humorous events at comedy clubs and watch laughable movies.
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Trust is even more important than love.
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The deeper your belief, the deeper your pockets.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Create a story of WOW that will be retold.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer