Quote

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Call
Visit
Values
Loyalty
Business
Ease
Feelings
Customers
Good
Fairs
Responsiveness
Fair
Friendliness
Value
Interact
Feeling
Earned

More quotes by Jeffrey Gitomer

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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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Great people have great values and great ethics.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Differentiate with value or die with price.
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I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
Jeffrey Gitomer
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Jeffrey Gitomer
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
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Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
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Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
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Sell yourself before you try to sell your company or your product.
Jeffrey Gitomer
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer