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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Values
Loyalty
Business
Ease
Feelings
Customers
Good
Fairs
Responsiveness
Fair
Friendliness
Value
Interact
Feeling
Earned
Call
Visit
More quotes by Jeffrey Gitomer
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Trust is not spoken, Trust is a feeling.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Positive mental attitude is determined by you. Not others.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Make everyday as productive as the day before you go on vacation.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Value the relationship more than making your quota.
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Failure is not about insecurity. It's about lack of execution.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Use your CRM to retain customers.
Jeffrey Gitomer
