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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Value
Interact
Feeling
Earned
Call
Visit
Values
Loyalty
Business
Ease
Feelings
Customers
Good
Fairs
Responsiveness
Fair
Friendliness
More quotes by Jeffrey Gitomer
Quality performance starts with a positive attitude.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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You can't be a winner if you're a whiner...wiener.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Sell yourself before you try to sell your company or your product.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Use your CRM to retain customers.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Your character holds the key to your trustworthiness.
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The biggest mistake businesses make is advertising before they have become well known.
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Differentiate with value or die with price.
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People will try to rain on your parade because they have no parade of their own.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
