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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Price
Biggest
Telling
Asking
Second
High
Signal
Much
Signals
Buying

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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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Trust is even more important than love.
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Great people have great values and great ethics.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Sell yourself before you try to sell your company or your product.
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Memorable customer service can only take place in a human-to-human situation.
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Trust is not a request, Trust is earned.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Don't dwell on the problem concentrate on the solution.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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The biggest mistake businesses make is advertising before they have become well known.
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Go to humorous events at comedy clubs and watch laughable movies.
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