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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Certain
Forward
Sale
Best
Beginning
Prospect
Way
Type
Removed
Make
Move
Risks
Risk
Barriers
Asks
Date
Moving
Buying
Process
Commitment
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Memorable customer service can only take place in a human-to-human situation.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Go to humorous events at comedy clubs and watch laughable movies.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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If you're not convinced, how can you convince others?
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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The biggest mistake businesses make is advertising before they have become well known.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Use your CRM to retain customers.
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The deeper your belief, the deeper your pockets.
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