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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Matter
Matters
Amaze
Never
Dollars
Ceases
People
Spend
Thousands
Teaching
Sell
Minutes
Minute
Millions
Sells
Company
Companies
Hours
Cease
More quotes by Jeffrey Gitomer
The deeper your belief, the deeper your pockets.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Differentiate with value or die with price.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
Use your CRM to retain customers.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Your character holds the key to your trustworthiness.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
