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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Failure
Humor
Attitude
Whip
Fear
Whips
Action
Persistence
Doesn
Rejection
Believe
Fears
Exist
More quotes by Jeffrey Gitomer
Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Failure is not about insecurity. It's about lack of execution.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The biggest mistake businesses make is advertising before they have become well known.
Jeffrey Gitomer
Satisfied customers are apathetic. Loyal customers will be your advocate.
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Sell yourself before you try to sell your company or your product.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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People will try to rain on your parade because they have no parade of their own.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Memorable customer service can only take place in a human-to-human situation.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
Great people have great values and great ethics.
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