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Trust is even more important than love.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Even
Love
Trust
Important

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Create a story of WOW that will be retold.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Great people have great values and great ethics.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Use your CRM to retain customers.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Value the relationship more than making your quota.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer