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Trust is even more important than love.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Even
Love
Trust
Important

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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Use your CRM to retain customers.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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You can't be a winner if you're a whiner...wiener.
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Trust is not a request, Trust is earned.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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The deeper your belief, the deeper your pockets.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Memorable customer service can only take place in a human-to-human situation.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer