Quote

Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Total
Reflection
Image
Control
Made
Good
Impressions
Like
Grammar
Impression

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Memorable customer service can only take place in a human-to-human situation.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Your character holds the key to your trustworthiness.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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If you want to be the best salesperson, first you must be the best person.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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People will try to rain on your parade because they have no parade of their own.
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Sell yourself before you try to sell your company or your product.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Take action every day - some small dose at a time.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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