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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Bottom
Depot
Help
Liners
Helping
Versa
Also
Disagree
Home
Vice
Way
Vices
Sell
Sells

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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Positive mental attitude is determined by you. Not others.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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Memorable customer service can only take place in a human-to-human situation.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Differentiate with value or die with price.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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