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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Also
Disagree
Home
Vice
Way
Vices
Sell
Sells
Bottom
Depot
Help
Liners
Helping
Versa

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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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People will try to rain on your parade because they have no parade of their own.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Positive mental attitude is determined by you. Not others.
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Memorable customer service can only take place in a human-to-human situation.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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You can't be a winner if you're a whiner...wiener.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Value the relationship more than making your quota.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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I put myself in front of people who can say yes to me, and I deliver value first.
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