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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Helping
Versa
Also
Disagree
Home
Vice
Way
Vices
Sell
Sells
Bottom
Depot
Help
Liners

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The biggest mistake businesses make is advertising before they have become well known.
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Memorable customer service can only take place in a human-to-human situation.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Trust is even more important than love.
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Great people have great values and great ethics.
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Your character holds the key to your trustworthiness.
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I put myself in front of people who can say yes to me, and I deliver value first.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Make everyday as productive as the day before you go on vacation.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Differentiate with value or die with price.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Go to humorous events at comedy clubs and watch laughable movies.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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You can't be a winner if you're a whiner...wiener.
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