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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Bottom
Depot
Help
Liners
Helping
Versa
Also
Disagree
Home
Vice
Way
Vices
Sell
Sells
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Don't dwell on the problem concentrate on the solution.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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I put myself in front of people who can say yes to me, and I deliver value first.
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Sell yourself before you try to sell your company or your product.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Differentiate with value or die with price.
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Memorable customer service can only take place in a human-to-human situation.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Quality performance starts with a positive attitude.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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People will try to rain on your parade because they have no parade of their own.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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