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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Sell
Sells
Bottom
Depot
Help
Liners
Helping
Versa
Also
Disagree
Home
Vice
Way
Vices
More quotes by Jeffrey Gitomer
The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
Jeffrey Gitomer
Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
Jeffrey Gitomer
A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Jeffrey Gitomer
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
Jeffrey Gitomer
Great people have great values and great ethics.
Jeffrey Gitomer
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
If you want to be the best salesperson, first you must be the best person.
Jeffrey Gitomer
Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
