Quote

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Cool
Ensure
Steps
Clients
Lose
Edge
Loses
Personally
Jobs
Upset
Take
Edges
Keeping
Salesmanship
Seriously
Complaints

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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Create a story of WOW that will be retold.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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The deeper your belief, the deeper your pockets.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Quality performance starts with a positive attitude.
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Sell yourself before you try to sell your company or your product.
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Go to humorous events at comedy clubs and watch laughable movies.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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The biggest mistake businesses make is advertising before they have become well known.
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Make everyday as productive as the day before you go on vacation.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Trust is not spoken, Trust is a feeling.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Memorable customer service can only take place in a human-to-human situation.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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