Quote

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Words
Customers
Problem
Favorite
Firsts
Using
First
Following
Great
Luck
Conversations
Trying
Conversation
Phrases
Company
Friendly
Start
Companies

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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Create a story of WOW that will be retold.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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I put myself in front of people who can say yes to me, and I deliver value first.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Great people have great values and great ethics.
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Your character holds the key to your trustworthiness.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Make everyday as productive as the day before you go on vacation.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Trust is even more important than love.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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