Quote

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
First
Following
Great
Luck
Conversations
Trying
Conversation
Phrases
Company
Friendly
Start
Companies
Words
Customers
Problem
Favorite
Firsts
Using

More quotes by Jeffrey Gitomer

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If you want to be the best salesperson, first you must be the best person.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Memorable customer service can only take place in a human-to-human situation.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Trust is even more important than love.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Value the relationship more than making your quota.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Go to humorous events at comedy clubs and watch laughable movies.
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Positive mental attitude is determined by you. Not others.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Create a story of WOW that will be retold.
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Trust is not spoken, Trust is a feeling.
Jeffrey Gitomer