Quote

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Trying
Conversation
Phrases
Company
Friendly
Start
Companies
Words
Customers
Problem
Favorite
Firsts
Using
First
Following
Great
Luck
Conversations

More quotes by Jeffrey Gitomer

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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
Jeffrey Gitomer
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Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
Jeffrey Gitomer
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
Jeffrey Gitomer
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
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Differentiate with value or die with price.
Jeffrey Gitomer
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Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer