Quote

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
First
Following
Great
Luck
Conversations
Trying
Conversation
Phrases
Company
Friendly
Start
Companies
Words
Customers
Problem
Favorite
Firsts
Using

More quotes by Jeffrey Gitomer

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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Take action every day - some small dose at a time.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Sell yourself before you try to sell your company or your product.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Value the relationship more than making your quota.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Make everyday as productive as the day before you go on vacation.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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If you want to be the best salesperson, first you must be the best person.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer