Quote

Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
People
Thoughts
Reactions
Attitude
Basis
Action
Bases
Become
Mental
Way
Actions
Time
Service
Precedes
Think
Foundation
Guiding
Thinking
Positive
React

More quotes by Jeffrey Gitomer

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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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If you're not convinced, how can you convince others?
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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People will try to rain on your parade because they have no parade of their own.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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If you want to be the best salesperson, first you must be the best person.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Memorable customer service can only take place in a human-to-human situation.
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Your character holds the key to your trustworthiness.
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Positive mental attitude is determined by you. Not others.
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Great people have great values and great ethics.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Trust is not spoken, Trust is a feeling.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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