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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Commission
Sale
Earn
Fortune
Friend
Make
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Value the relationship more than making your quota.
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Quality performance starts with a positive attitude.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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I put myself in front of people who can say yes to me, and I deliver value first.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Memorable customer service can only take place in a human-to-human situation.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Take action every day - some small dose at a time.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Positive mental attitude is determined by you. Not others.
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People will try to rain on your parade because they have no parade of their own.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Differentiate with value or die with price.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Sell yourself before you try to sell your company or your product.
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You can't be a winner if you're a whiner...wiener.
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