Quote

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Live
Atmosphere
Firsts
Outside
First
Inside
Attitude
Takes
Create
Internally
Persons
Smiling
Person
Friendly

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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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If you want to be the best salesperson, first you must be the best person.
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People will try to rain on your parade because they have no parade of their own.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Quality performance starts with a positive attitude.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Differentiate with value or die with price.
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Positive mental attitude is determined by you. Not others.
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Sell yourself before you try to sell your company or your product.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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If you're not convinced, how can you convince others?
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Memorable customer service can only take place in a human-to-human situation.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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