Quote

Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
First
Inside
Attitude
Takes
Create
Internally
Persons
Smiling
Person
Friendly
Live
Atmosphere
Firsts
Outside

More quotes by Jeffrey Gitomer

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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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The biggest mistake businesses make is advertising before they have become well known.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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Don't dwell on the problem concentrate on the solution.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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Sell yourself before you try to sell your company or your product.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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If you want to be the best salesperson, first you must be the best person.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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