Quote

Failure is an event, not a person. Think of failure as 'it' and not 'me'.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Persons
Person
Think
Thinking
Event
Failure
Events

More quotes by Jeffrey Gitomer

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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Trust is not spoken, Trust is a feeling.
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If you want to be the best salesperson, first you must be the best person.
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Memorable customer service can only take place in a human-to-human situation.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Use your CRM to retain customers.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Sell yourself before you try to sell your company or your product.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Value the relationship more than making your quota.
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Take action every day - some small dose at a time.
Jeffrey Gitomer