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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Event
Failure
Events
Persons
Person
Think
Thinking
More quotes by Jeffrey Gitomer
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
If you're not convinced, how can you convince others?
Jeffrey Gitomer
Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
Your character holds the key to your trustworthiness.
Jeffrey Gitomer
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
Trust is not a request, Trust is earned.
Jeffrey Gitomer
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer
I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
Jeffrey Gitomer
People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
Great people have great values and great ethics.
Jeffrey Gitomer
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Jeffrey Gitomer
