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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Growth
Movement
Opportunity
Change
Refinement
More quotes by Jeffrey Gitomer
Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Don't dwell on the problem concentrate on the solution.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Quality performance starts with a positive attitude.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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Use your CRM to retain customers.
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Differentiate with value or die with price.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Memorable customer service can only take place in a human-to-human situation.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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