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Differentiate with value or die with price.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Differentiate
Price
Value
Dies
Values

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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Failure is not about insecurity. It's about lack of execution.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Trust is not spoken, Trust is a feeling.
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Value the relationship more than making your quota.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Use your CRM to retain customers.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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If you're not convinced, how can you convince others?
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Memorable customer service can only take place in a human-to-human situation.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Great people have great values and great ethics.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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