Quote

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Loses
Simple
Problem
Customer
Customers
Lose

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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Make everyday as productive as the day before you go on vacation.
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The biggest mistake businesses make is advertising before they have become well known.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Create a story of WOW that will be retold.
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Master the web and you will master your universe - and your (on-line) bank account.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Value the relationship more than making your quota.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Don't dwell on the problem concentrate on the solution.
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You can't be a winner if you're a whiner...wiener.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer