Quote

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Customer
Customers
Lose
Loses
Simple
Problem

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The biggest mistake businesses make is advertising before they have become well known.
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If you want to be the best salesperson, first you must be the best person.
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Sell yourself before you try to sell your company or your product.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Use your CRM to retain customers.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Quality performance starts with a positive attitude.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Great people have great values and great ethics.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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