Quote

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Problem
Customer
Customers
Lose
Loses
Simple

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The deeper your belief, the deeper your pockets.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Value the relationship more than making your quota.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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The biggest mistake businesses make is advertising before they have become well known.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Make everyday as productive as the day before you go on vacation.
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Trust is not spoken, Trust is a feeling.
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Trust is even more important than love.
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If you want to be the best salesperson, first you must be the best person.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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