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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Preparation
Product
Prepared
Products
Company
Half
Everything
Salespeople
Nothing
Prospect
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Great people have great values and great ethics.
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Make everyday as productive as the day before you go on vacation.
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Memorable customer service can only take place in a human-to-human situation.
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The key is not to call the decision maker. The key is to have the decision maker call you.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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You can't be a winner if you're a whiner...wiener.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Your character holds the key to your trustworthiness.
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Trust is even more important than love.
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Differentiate with value or die with price.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Go to humorous events at comedy clubs and watch laughable movies.
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Trust is not spoken, Trust is a feeling.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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