Quote

It seems to me that it's actually harder to invent excuses than it is to get a sale.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Seems
Sale
Excuses
Invent
Excuse
Harder
Actually

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Create a story of WOW that will be retold.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Take action every day - some small dose at a time.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Master the web and you will master your universe - and your (on-line) bank account.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Sell yourself before you try to sell your company or your product.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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You can't be a winner if you're a whiner...wiener.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Memorable customer service can only take place in a human-to-human situation.
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Trust is even more important than love.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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