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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Keys
Decision
Call
Maker
Makers
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The biggest mistake businesses make is advertising before they have become well known.
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If you want to be the best salesperson, first you must be the best person.
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Don't dwell on the problem concentrate on the solution.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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You can't be a winner if you're a whiner...wiener.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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Make everyday as productive as the day before you go on vacation.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Trust is even more important than love.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Value the relationship more than making your quota.
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