Quote

The key is not to call the decision maker. The key is to have the decision maker call you.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Makers
Keys
Decision
Call
Maker

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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Trust is not a request, Trust is earned.
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Failure is not about insecurity. It's about lack of execution.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Use your CRM to retain customers.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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Great people have great values and great ethics.
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If you're not convinced, how can you convince others?
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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People will try to rain on your parade because they have no parade of their own.
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Differentiate with value or die with price.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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