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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Words
Persons
Person
Firsts
Friendly
First
Starts
Service
Smile
Offers
More quotes by Jeffrey Gitomer
The deeper your belief, the deeper your pockets.
Jeffrey Gitomer
Quality performance starts with a positive attitude.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Positive mental attitude is determined by you. Not others.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Master the web and you will master your universe - and your (on-line) bank account.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Take action every day - some small dose at a time.
Jeffrey Gitomer
Trust is not a request, Trust is earned.
Jeffrey Gitomer
Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
