Quote

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Person
Firsts
Friendly
First
Starts
Service
Smile
Offers
Words
Persons

More quotes by Jeffrey Gitomer

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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
Jeffrey Gitomer
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If you're not convinced, how can you convince others?
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
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Create a story of WOW that will be retold.
Jeffrey Gitomer
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Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
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Value the relationship more than making your quota.
Jeffrey Gitomer
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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
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Trust is not spoken, Trust is a feeling.
Jeffrey Gitomer
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Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
Jeffrey Gitomer