Quote

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Offers
Words
Persons
Person
Firsts
Friendly
First
Starts
Service
Smile

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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
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Quality performance starts with a positive attitude.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Use your CRM to retain customers.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Memorable customer service can only take place in a human-to-human situation.
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The deeper your belief, the deeper your pockets.
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If you want to be the best salesperson, first you must be the best person.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Master the web and you will master your universe - and your (on-line) bank account.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Your character holds the key to your trustworthiness.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
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