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Positive mental attitude is determined by you. Not others.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Positive
Attitude
Others
Mental
Determined

More quotes by Jeffrey Gitomer

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Trust is not a request, Trust is earned.
Jeffrey Gitomer
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
Jeffrey Gitomer
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer
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You can't be a winner if you're a whiner...wiener.
Jeffrey Gitomer
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
Jeffrey Gitomer
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I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
Jeffrey Gitomer