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Positive mental attitude is determined by you. Not others.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Mental
Determined
Positive
Attitude
Others

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Courage is a self-inflicted quality that gains momentum every time you try it.
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The deeper your belief, the deeper your pockets.
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Sell yourself before you try to sell your company or your product.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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The biggest mistake businesses make is advertising before they have become well known.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Trust is not a request, Trust is earned.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Value the relationship more than making your quota.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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You can't be a winner if you're a whiner...wiener.
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Differentiate with value or die with price.
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