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Use your CRM to retain customers.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Retain
Customers
Use

More quotes by Jeffrey Gitomer

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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
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Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
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Value the relationship more than making your quota.
Jeffrey Gitomer
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Take action every day - some small dose at a time.
Jeffrey Gitomer
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Jeffrey Gitomer
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
Jeffrey Gitomer
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
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Trust is not a request, Trust is earned.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Jeffrey Gitomer
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
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Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
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Go to humorous events at comedy clubs and watch laughable movies.
Jeffrey Gitomer
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Your character holds the key to your trustworthiness.
Jeffrey Gitomer
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If you want to be the best salesperson, first you must be the best person.
Jeffrey Gitomer