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Use your CRM to retain customers.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Use
Retain
Customers

More quotes by Jeffrey Gitomer

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Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
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Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
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Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
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Trust is not a request, Trust is earned.
Jeffrey Gitomer
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Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
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People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
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Most salespeople are half prepared. They know everything about their company and their product. They know nothing about their prospect.
Jeffrey Gitomer
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer
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You can't be a winner if you're a whiner...wiener.
Jeffrey Gitomer