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Use your CRM to retain customers.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Retain
Customers
Use

More quotes by Jeffrey Gitomer

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Trust is not a request, Trust is earned.
Jeffrey Gitomer
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Trust is not spoken, Trust is a feeling.
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Quality performance starts with a positive attitude.
Jeffrey Gitomer
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
Jeffrey Gitomer
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
Jeffrey Gitomer
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
Jeffrey Gitomer
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If you want to be the best salesperson, first you must be the best person.
Jeffrey Gitomer
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
Jeffrey Gitomer
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
Jeffrey Gitomer
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
Jeffrey Gitomer
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
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You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
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Make everyday as productive as the day before you go on vacation.
Jeffrey Gitomer
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
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Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer