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Failure is not about insecurity. It's about lack of execution.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Entrepreneur
Lack
Inspiring
Failure
Inspirational
Entrepreneurship
Execution
Insecurity
More quotes by Jeffrey Gitomer
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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If you're not convinced, how can you convince others?
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Jeffrey Gitomer
Trust is not a request, Trust is earned.
Jeffrey Gitomer
Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Use your CRM to retain customers.
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Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
Sell yourself before you try to sell your company or your product.
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You can't be a winner if you're a whiner...wiener.
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Great people have great values and great ethics.
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The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
Your character holds the key to your trustworthiness.
Jeffrey Gitomer
Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
