Quote

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Jeffrey Gitomer

Change background

T
T
T

Change font

TAGS & TOPICS

Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Principles
Trained
Happen
Employee
Rather
Policies
Happens
Educational
Reason
Biggest
Rules
Positive
Endings
Policy
Employees

More quotes by Jeffrey Gitomer

Image
Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
Jeffrey Gitomer
Image
Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
Image
The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
Image
Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
Jeffrey Gitomer
Image
The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
Jeffrey Gitomer
Image
I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
Image
Your character holds the key to your trustworthiness.
Jeffrey Gitomer
Image
If you want to be the best salesperson, first you must be the best person.
Jeffrey Gitomer
Image
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
Jeffrey Gitomer
Image
How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
Jeffrey Gitomer
Image
If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Jeffrey Gitomer
Image
If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
Image
Memorable customer service can only take place in a human-to-human situation.
Jeffrey Gitomer
Image
Use your CRM to retain customers.
Jeffrey Gitomer
Image
Trust is even more important than love.
Jeffrey Gitomer
Image
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
Jeffrey Gitomer
Image
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
Image
You can't be a winner if you're a whiner...wiener.
Jeffrey Gitomer
Image
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
Image
Value the relationship more than making your quota.
Jeffrey Gitomer