Quote

The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Jeffrey Gitomer

Change background

T
T
T

Change font

TAGS & TOPICS

Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Happens
Educational
Reason
Biggest
Rules
Positive
Endings
Policy
Employees
Principles
Trained
Happen
Employee
Rather
Policies

More quotes by Jeffrey Gitomer

Image
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
Image
Create a story of WOW that will be retold.
Jeffrey Gitomer
Image
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
Image
Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
Jeffrey Gitomer
Image
I put myself in front of people who can say yes to me, and I deliver value first.
Jeffrey Gitomer
Image
I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
Jeffrey Gitomer
Image
Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
Image
Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
Jeffrey Gitomer
Image
Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
Image
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
Image
Differentiate with value or die with price.
Jeffrey Gitomer
Image
If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
Image
Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
Jeffrey Gitomer
Image
If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
Jeffrey Gitomer
Image
Go to humorous events at comedy clubs and watch laughable movies.
Jeffrey Gitomer
Image
People will try to rain on your parade because they have no parade of their own.
Jeffrey Gitomer
Image
You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
Image
Value the relationship more than making your quota.
Jeffrey Gitomer
Image
People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
Image
Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
Jeffrey Gitomer