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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Rather
Policies
Happens
Educational
Reason
Biggest
Rules
Positive
Endings
Policy
Employees
Principles
Trained
Happen
Employee
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Create a story of WOW that will be retold.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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You can't be a winner if you're a whiner...wiener.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Take action every day - some small dose at a time.
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Trust is not spoken, Trust is a feeling.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Trust is even more important than love.
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If you want to be the best salesperson, first you must be the best person.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Sell yourself before you try to sell your company or your product.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
Jeffrey Gitomer
