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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Rather
Policies
Happens
Educational
Reason
Biggest
Rules
Positive
Endings
Policy
Employees
Principles
Trained
Happen
Employee

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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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If you want to be the best salesperson, first you must be the best person.
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If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Create a story of WOW that will be retold.
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Great people have great values and great ethics.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Differentiate with value or die with price.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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