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Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Service
Situation
Place
Human
Humans
Customer
Take
Memorable
Educational
Customers

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Courage is a self-inflicted quality that gains momentum every time you try it.
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Differentiate with value or die with price.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Create a story of WOW that will be retold.
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Master the web and you will master your universe - and your (on-line) bank account.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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People will try to rain on your parade because they have no parade of their own.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Trust is not a request, Trust is earned.
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In business, your positive thoughts and lifestyle choices lead to your personal success and your career success.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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