Quote

Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Service
Situation
Place
Human
Humans
Customer
Take
Memorable
Educational
Customers

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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
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I put myself in front of people who can say yes to me, and I deliver value first.
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Master the web and you will master your universe - and your (on-line) bank account.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Great people have great values and great ethics.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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You can't be a winner if you're a whiner...wiener.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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The biggest mistake businesses make is advertising before they have become well known.
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Positive mental attitude is determined by you. Not others.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Make everyday as productive as the day before you go on vacation.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Sell yourself before you try to sell your company or your product.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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