Quote

Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Situation
Place
Human
Humans
Customer
Take
Memorable
Educational
Customers
Service

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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Don't dwell on the problem concentrate on the solution.
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Create a story of WOW that will be retold.
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Take action every day - some small dose at a time.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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People will try to rain on your parade because they have no parade of their own.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Make everyday as productive as the day before you go on vacation.
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Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Take more chances than you dare. You'll make more sales than you expect. That's the formula.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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You can't be a winner if you're a whiner...wiener.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Use your CRM to retain customers.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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