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Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Educational
Customers
Service
Situation
Place
Human
Customer
Humans
Take
Memorable

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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The biggest mistake businesses make is advertising before they have become well known.
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Trust is not a request, Trust is earned.
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The deeper your belief, the deeper your pockets.
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Trust is even more important than love.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Master the web and you will master your universe - and your (on-line) bank account.
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Your character holds the key to your trustworthiness.
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Satisfied customers are apathetic. Loyal customers will be your advocate.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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