Quote

Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Take
Memorable
Educational
Customers
Service
Situation
Place
Human
Humans
Customer

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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Differentiate with value or die with price.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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You don't earn loyalty in a day. You earn loyalty day-by-day.
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Create a friendly atmosphere on the inside and outside. Live Friendly. Be a friendly person on the inside. Have the attitude it takes to be smiling internally first.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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Master the web and you will master your universe - and your (on-line) bank account.
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Trust is not a request, Trust is earned.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.
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The biggest mistake businesses make is advertising before they have become well known.
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Lunch should consist of at least 1/3 relationship building talk. If you don't have time for business talk, it was a very successful lunch.
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Take action every day - some small dose at a time.
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Resilience is not what happens to you. It’s how you react to, respond to, and recover from what happens to you.
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Use your CRM to retain customers.
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