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Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Customers
Service
Situation
Place
Human
Humans
Customer
Take
Memorable
Educational

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I graduated from high school in 1963. There were no computers, cell phones, Internet, credit cards, cassette tapes or cable TV.
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Next time someone tells you 'never,' remember that means 'not for at least one hour.'
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
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The best way to make a sale is to ask for ask for a date of beginning, or some type of commitment to move forward after you are certain you have removed all the risks, and all the barriers, from your prospect's buying process.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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Don't dwell on the problem concentrate on the solution.
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Differentiate with value or die with price.
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Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.
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Make everyday as productive as the day before you go on vacation.
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Value the relationship more than making your quota.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
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If you want to be the best salesperson, first you must be the best person.
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