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Memorable customer service can only take place in a human-to-human situation.

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Take
Memorable
Educational
Customers
Service
Situation
Place
Human
Humans
Customer

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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
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The biggest mistake businesses make is advertising before they have become well known.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Differentiate with value or die with price.
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If you're not convinced, how can you convince others?
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Quality performance starts with a positive attitude.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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Trust is even more important than love.
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I put myself in front of people who can say yes to me, and I deliver value first.
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Sell yourself before you try to sell your company or your product.
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If you want or need to move, move with a winning record of success, move with a plan, and move to something you love.
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Attitude, humor and action (persistence) will whip fears and rejection. Fear of failure doesn't exist, if you believe it doesn't.
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If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune!
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Value the relationship more than making your quota.
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You can't be a winner if you're a whiner...wiener.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
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Go to humorous events at comedy clubs and watch laughable movies.
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