Quote

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Inspirational
Deliver
Helping
Educational
Thought
Customers
Better
Biggest
Really
Service
Way
Wouldn
Question
Rather
Customer

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Take action every day - some small dose at a time.
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Great people have great values and great ethics.
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When you begin to give value to the world, somehow the people you affect will find a way to tell you. Even if it takes a couple of years.
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Trust is not an important element it is THE important element in any LONG TERM success with anyone or any company.
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If you're not convinced, how can you convince others?
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Make everyday as productive as the day before you go on vacation.
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How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.
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Value the relationship more than making your quota.
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Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth.
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If you don't think you can do it, who will? You control the most important tool in success, your mind.
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Master the web and you will master your universe - and your (on-line) bank account.
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Differentiate with value or die with price.
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Use your CRM to retain customers.
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Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.
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Don't dwell on the problem concentrate on the solution.
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
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It seems to me that it's actually harder to invent excuses than it is to get a sale.
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If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.
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