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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Rather
Customer
Inspirational
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Helping
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Customers
Better
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Service
Way
Wouldn
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More quotes by Jeffrey Gitomer
A big part of honesty is self-discipline, personal resolve, and taking pride in who you are as a person and what each action means to your character.
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The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
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Courage is a self-inflicted quality that gains momentum every time you try it.
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Go to humorous events at comedy clubs and watch laughable movies.
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Failure is not about insecurity. It's about lack of execution.
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Create a story of WOW that will be retold.
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Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
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It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,' and not one minute or not $10 on 'why they buy.' And 'why they buy' is all that matters.
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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
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Change is REFINEMENT. Change is GROWTH. Change is MOVEMENT. Change is OPPORTUNITY.
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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Differentiate with value or die with price.
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Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
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Trust is not a request, Trust is earned.
Jeffrey Gitomer
The biggest mistake businesses make is advertising before they have become well known.
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Positive attitude is the foundation of your life - and the determining factor of your ability to serve.
Jeffrey Gitomer
If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.
Jeffrey Gitomer
