Quote

Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?

Jeffrey Gitomer

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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
Author
Businessperson
Journalist
Writer
West Palm Beach
Florida
Thinking
Running
Service
People
Shows
Pride
Ends
Motivational
Persons
Attitude
Best
Show
Person
Jobs
Work
Business
Disdain
Think
Inspirational
Serve

More quotes by Jeffrey Gitomer

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The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.
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Take action every day - some small dose at a time.
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Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?
Jeffrey Gitomer
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People who are cocky and arrogant say, 'I know that' and move along. People who are confident and positive ask themselves,' How good am I at that?' and seek to improve
Jeffrey Gitomer
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Great people have great values and great ethics.
Jeffrey Gitomer
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Home Depot knows 'the more they help, the more they sell'-oh by the way, for the 'bottom liners' who disagree-it's also vice-versa.
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If you are going to leave message, you have to be able to give enough value or reason to get your voice mail returned.
Jeffrey Gitomer
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
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Your grammar is a reflection of your image. Good or bad, you have made an impression. And like all impressions, you are in total control.
Jeffrey Gitomer
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Your character holds the key to your trustworthiness.
Jeffrey Gitomer
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Before you can get what you want, you have to know what you want,and make a game plan to get it
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Quality performance starts with a positive attitude.
Jeffrey Gitomer
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Don't dwell on the problem concentrate on the solution.
Jeffrey Gitomer
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The biggest mistake businesses make is advertising before they have become well known.
Jeffrey Gitomer
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Satisfied customers are apathetic. Loyal customers will be your advocate.
Jeffrey Gitomer
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Failure is an event, not a person. Think of failure as 'it' and not 'me'.
Jeffrey Gitomer
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Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
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Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
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There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
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Asking, How much is it? is THE BIGGEST buying signal. Telling me, Your price is too high. is THE SECOND BIGGEST buying signal
Jeffrey Gitomer