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Some people serve with pride - because they 'want to' do and be their best other people serve with disdain because they 'have to' do their job. Which person do you think will end up running the show?
Jeffrey Gitomer
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Jeffrey Gitomer
Age: 78
Born: 1946
Born: February 11
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West Palm Beach
Florida
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More quotes by Jeffrey Gitomer
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life.
Jeffrey Gitomer
Attitude precedes service. Your positive mental attitude is the basis for the way you act and react to people. 'You become what you think about' is the foundation of your actions and reactions. What are your thoughts? Positive all the time? How are you guiding them?
Jeffrey Gitomer
Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.
Jeffrey Gitomer
You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer
You can't be a winner if you're a whiner...wiener.
Jeffrey Gitomer
If you don't think you can do it, who will? You control the most important tool in success, your mind.
Jeffrey Gitomer
Go to humorous events at comedy clubs and watch laughable movies.
Jeffrey Gitomer
Your character holds the key to your trustworthiness.
Jeffrey Gitomer
If you believe in your company. If you believe in your product. If you believe in yourself. Then you can march to success.
Jeffrey Gitomer
Negative people are worse than negative occurrences. The argument is over in ten minutes - the person may hang around for years.
Jeffrey Gitomer
Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
Jeffrey Gitomer
The biggest reason that positive endings don't happen is because employees are trained on policies and rules rather than principles.
Jeffrey Gitomer
The key is not to call the decision maker. The key is to have the decision maker call you.
Jeffrey Gitomer
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
Value the relationship more than making your quota.
Jeffrey Gitomer
It seems to me that it's actually harder to invent excuses than it is to get a sale.
Jeffrey Gitomer
Master the web and you will master your universe - and your (on-line) bank account.
Jeffrey Gitomer
Courage is a self-inflicted quality that gains momentum every time you try it.
Jeffrey Gitomer
There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second
Jeffrey Gitomer
My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.
Jeffrey Gitomer